Shipping Information
– Shipping Timeframe: At Satayu Organic, we are committed to delivering your order within 20 days from the date of purchase, which includes order processing, packaging, and transit time. Delivery times may vary based on your location, product availability, holidays, and unforeseen logistical delays.
– Shipping Charges: Shipping costs are calculated at checkout based on your destination, order size, and weight. We strive to keep shipping fees competitive to ensure secure and timely delivery.
– Tracking Information: Once your order ships, you will receive an email with a tracking number, allowing you to monitor your shipment’s status. You can also track orders directly on our website in the “Order Tracking” section.
– International Shipping: For orders outside India, additional shipping time and customs processing may apply. Please note that any customs duties or import taxes are the responsibility of the customer.
Returns Policy
– Return Eligibility Due to Delayed Delivery: We understand the importance of prompt delivery. If we cannot deliver your order within 30 days of purchase, you may request a return and a full refund, provided the product remains unused and in its original packaging.
– Conditions for Returns: To qualify for a return due to delayed delivery, items must be in their original condition, unused, and in the original packaging. Damaged, altered, or non-original condition items may not qualify for a return.
– Return Process: To initiate a return, contact our customer service team at support@satayu.in or +91 84508-05160 within 7 days after the 30-day delivery period. Include your order number and details regarding the delay. Our team will guide you through the return steps, including instructions on how to send the item back.
– Refunds: After we receive and inspect your returned item, your refund will be processed within 7-10 business days to the original payment method. You’ll receive an email confirmation once the refund is issued.
– Order Cancellation: You may cancel your order at any time before it ships for a full refund. Once shipped, you’ll need to wait for delivery, then follow the return process if applicable.
Exceptions and Exclusions
– Non-Returnable Items: Custom-made or personalized products are not eligible for return unless defective or damaged upon arrival.
– Partial Refunds: Partial refunds may be granted if items are returned with missing parts or show signs of use.
Customer Support
If you have questions about our Shipping & Returns Policy or need assistance with your order, contact our support team at support@satayu.in or +91 84508-05160. We are committed to ensuring your satisfaction with every purchase.
